Kingston Health Sciences Centre Kingston, ON, Canada
Apr 17, 2018Full time
Reporting to the Executive Vice President, the Program Operational Director (POD) is a clinical program leader at both Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). The Program Operational Director works in partnership with a Program Medical Director (PMD) to lead a specific clinical program within a matrix reporting structure. Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do. Strategic Program Development Assesses, evaluates, plans, implements, modifies and continually improves service delivery in a manner that is congruent with the different and unique Mission, Vision and Values of Kingston General Hospital and Hotel Dieu Hospital. As integrated programs providing patient care, strategic program development must be innovative, patient focused and fiscally responsible, emphasizing quality, efficiency and effectiveness regardless of the facility in which the care is delivered. The POD presents significant program enhancements or changes to the appropriate organization (HDH, KGH) through comprehensive business cases or proposals that are presented internally, and may be submitted to external regional or provincial agencies for funding support. Corporate Leadership Leads interdisciplinary teams of professionals: developing/exploring integrated service improvement initiatives that best meet the needs of the patient. In partnership with the Program Medical Director the Program Operational Director assumes primary responsibility for operational leadership within a clinical program. Program Evaluation Establishes indicators that continually measure and analyze program performance against accepted benchmarks and standards and support corporate scorecards. Adjusts program operations as required to maximize operations and outcomes. Integration Through a cross organizational reporting matrix, the POD is responsible for furthering the integration of clinical services between KGH and HDH and exploring opportunities for regional integration beyond KGH and HDH. Navigating two organizations with distinctly different systems, supports and processes, the POD must seek integration and efficiency opportunities while balancing the individual organization’s distinct cultures and values. Focus on improving quality of care in complex systems requires a strategic approach to problem solving coupled with excellent collaboration, diplomacy and strong understanding of organizational processes, while maintaining a patient centered perspective. Regionalization Assumes leadership roles in regional initiatives to enhance care provided across the LHIN and beyond (regional and provincial partners). Participates in regional planning, development of regional care models that span the continuum of care, collaborates with regional partner to identify opportunities for improvement in patient care process efficiencies. NOTE : The above duties are representative but are not to be construed as all-inclusive. Qualifications : Master’s degree in Health Care discipline, Business or related field (to be completed within 2-3 years) Progressive leadership in a health care setting Exemplary verbal and written communication skills Tact, diplomacy, integrity Computer skills Analytical and conceptual thinking Strategic business sense Satisfactory CPIC with vulnerable sector search PHYSICAL REQUIREMENTS: The incumbent will be required to meet the physical demands described for that unit of services. We thank all applicants for their interest in this opportunity however only those selected for an interview will be contacted. Welcome to Kingston! Our beautiful waterfront city is located on the shore of Lake Ontario at the entrance to the St. Lawrence River and Thousand Islands. We are a short drive from Toronto, Montreal and Canada's capital city of Ottawa. We are also close to the U.S. border. Founded in 1673 by French explorers, Kingston is home to people from many different backgrounds. Two of Canada's oldest universities — Queen's University and Royal Military College — are located here. The city is also home to a community college, three hospitals, a vibrant arts community, modern recreational facilities, a military base, and many historic sites and museums, including a UNESCO world heritage site. Kingston is safe, clean and easy to get around — an ideal size for raising young families. We also have some of the best weather in Canada!